Shipping Procedures, Customs & Return Guarantee

Dispatch Timelines & Order Processing

Orders for in-stock masterpieces (such as finished statues, singing bowl sets, and thangkas) are prepared, polished, consecrated, and packed within 36 to 48 hours after order confirmation.

• DHL Express / FedEx Priority: Delivers within 3 to 5 business days worldwide. Includes signature verification and door-to-door temperature-controlled tracking.
• Aramex International: Delivers within 4 to 7 business days. Optimal balance of speed and freight cost for destinations in Europe, UK, Australia, and the Gulf.
• Registered Post / EMS: Delivers within 12 to 21 business days. Recommended primarily for lightweight craft items, paper goods, or small incense packages under 2 kg ($50 or below).
• Custom Casting Commissions: Statues made to order or custom 24K gold gilding require 2 to 4 weeks of artisan sculpting and foundry casting before dispatch.

---

14-Day Return & Replacement Guarantee

Your satisfaction and peace of mind are paramount. If for any reason you are not completely satisfied with your artifact, or in the rare event of transit damage, we honor a full 14-day policy:

---

International Customs, Tariffs & Duties

International shipments are declared with appropriate commercial invoices and Harmonized Tariff Schedule (HTS) codes:

• HTS Code 9703.00: Original sculptures and statues, in any material, sculpted by hand. In many jurisdictions (including the USA), original artwork enters duty-free.
• HTS Code 9206.00 / 9202: Handcrafted musical instruments (Singing bowls, tingsha cymbals).
• Import VAT & Clearance: Any applicable local import VAT or brokerage taxes imposed by the destination country's customs authority are the responsibility of the consignee. Our couriers (DHL / Aramex) provide full customs brokerage assistance directly to your door.